Transformation of the digital 365.bank into a full-service bank
Case study - 365.bank
Client: 365 bank
Service:
Year: 2021
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In the summer of 2021, Poštová banka strengthened its market position and we were part of it.
We have completed a challenging period of more than 12 months, but delivered an excellent result. The transformation project of our banking group is unique in our region, with no comparable case study available. This type of brand reorientation, brand creation, a new approach to target groups, and repositioning is exceptional and taught us a great deal. Naturally, the entire transformation also required changes to the underlying infrastructure. Thank you.
Andrej Zaťko
CEO
Originally a digital-only bank, 365.bank is undergoing a strategic transformation to become a full-service bank with branches acquired from Poštová banka. Both banks are part of the same banking group, within which their roles are being redefined. The 365 brand is becoming the primary brand within the original Poštová banka group.
365.bank clients will continue to enjoy modern digital banking services. Going forward, they will not only benefit from the conveniences and features of mobile banking but also have access to new, more complex products that can be handled at the branches.
In connection with these changes, we released a new update of the 365.bank application, which includes:
- A large number of improvements and architectural changes, along with the implementation of new data processing concepts to significantly enhance the performance and speed of the 365.bank app and support the user experience.
- The creation, expansion, and implementation of self-service digital client channels as well as assisted service channels for clients:
- bank mobile app for iOS and Android
- Internet banking
- CC – an application combining call center and branch functionalities
- A branch system that enables digital contract signing, allowing clients to open accounts at branches completely paperless.
- A significantly expanded portfolio of available products for 365.bank clients through the bank’s transformation and backend updates. We have connected the online and offline worlds so that every product a client opens at a branch is also displayed in the app.
Passive display
- A significant part of the app update involved preparing the passive display of products directly in the application.
- These are products that 365.bank clients can only open physically at the branches.
- Term deposits
- Savings books
- Savings products
- Authorized overdrafts
- Consumer loans
- Mortgages
Client Migration
Two different banks, two distinct architectures, two different structures, and a wide range of products that change over time.
When transferring clients from one bank to another, it was necessary to create client records in the backend systems and transform their products.
To achieve this, we, together with other technology partners, developed a tool called the Migrator. In addition, we implemented services to ensure the smooth migration of clients within the backend systems, which we delivered to 365.bank.
Branch Application
The branch application allows the creation of a client identity that does not yet have any products assigned in the system (whether owned or managed). This is a supporting process, which is followed by processes for opening products even without the client having an account at the bank.
Client servicing includes several sub-processes and services, such as updating personal client information, password resets, opening/closing savings with a goal, opening/closing accumulation accounts, and more.
Payment Cards
365.bank clients carry a digital card directly in their app, where they can view the card number, set limits, manage the PIN, and handle all functions just like a regular payment card. Clients do not need to wait for a physical card or courier; they can create as many virtual cards as they need. The card enhances online payment security, as it can be immediately canceled after a transaction and a new one issued.
Card payments are secured using 3D Secure and all transactions are visible within the app.
Challenging, unique and at the same time exciting projects do not come around often, usually only a few times in a career. The transformation of Poštová banka into 365.bank is exactly such a project and, moreover, a huge challenge for us at Goldmann Systems. That makes us even more proud that the project was successful and that we could contribute as a key technology partner.
Ľuboš Petrík
Chairman of the Board, Goldmann Systems
Integration
- For the 365.bank applications, we design and implement a significant part of the integration services and subsequently provide operational support. Integration is handled through a comprehensive, robust, and high-performance solution from Software AG.
- We implemented the ODS component using the Terracotta in-memory database to store data frequently used by clients or the application, ensuring fast access.
We also deliver certain backend systems:
ODU
A custom-built system that provides application support for the bank’s business requirements, which we have extended with additional functions. ODU also supports branch processes, including digital signatures.
RPM2
An application that stores the complete history of transactions, managed through an architecture of microservices.
IAM
The system for storing and managing client information has been reimplemented as a modern, automatically scalable solution. This brings much more efficient use of hardware and system resources, increased performance of IAM, and consequently the overall application. Technologies used include Kafka, Kafka Connect, Rancher Kubernetes Engine (RKE), Elasticsearch, and Prometheus, with the foundation of the solution built on an event-driven architecture and microservices.
